If the order is shown delivered but you have not received it please do the following:
Contact your neighbors and see whether the parcel was left at your neighbor's place.
Contact your local delivery office (you may find the specific delivery service in the tracking information of the order) and see whether your order is available for collection.
Check any safe location where the order might have been left.
If you still need assistance, we kindly invite you to contact our support team. Send a request via Submit a request form or email us at hello@burnbox.health so we can check on the situation.